Computer Related Skills

• Lifetime computer hobbyist with 25 years of overall computer experience, at home, school, and work, with a large variety of operating systems and hardware architecture.
• Unix since 1990
• Windows 9x/NT/2K/XP/Server
• Web/Internet technology since 1994
• HTML since 1994
• Some Perl, JavaScript and ASP since 1999
• Some SQL since 2000
• MS Office since 1993
• Understanding of general networking
• NT and Novell 1995-2002
• Vax/VMS 1988-1999

URL Samples

• Kohary's Cove (utilizes JavaScript, ASP and SQL for database applications)
  • Seattle Seahawks
  • Cinema Paradiso
  • Picture Perfect
• Kohary Construction and Development, Inc.  Commercial real estate site

Work Experience

Technical Operations Analyst, Monolith Productions
Kirkland, Washington
August 2004 - August 2005
Colin Du Pre, Manager, (425)739-1500
Provide junior-level system operations support for a massively multiplayer online game server environment consisting of Windows 2000/2003 Server, Solaris, Linux, and internet services in a distributed computing environment. Monitor production and development game servers. Troubleshoot and diagnose problems and escalate issues that cannot be resolved to the appropriate group. Deploy game software patches and verify that patches are properly applied. Report server crash bugs to developer team via DevTrack. Other tools used include IBM Director, Nagios.

Production Operations, AT&T Wireless
Bothell, Washington
May 2003 - August 2004
Steve Toom, Production Operations Manager, (425)288-6889
Responsible for systems, application and database monitoring, alert troubleshooting, escalation and resolution of issues. Monitor for successful tape backups, troubleshoot and restart of failed backups, tape management and tracking, and offsite storage and archiving. Monitor for successful batch jobs, troubleshoot and restart of failed batch jobs, and issue escalation. Outage management includes troubleshooting, escalation and resolution. Responsible for Remedy help desk ticket management and tier 2 and 3 technical support, including the monitoring and restart of server instances, process and channel management, and server reboots and failovers. Production environment included over 1,800 servers, 100+ applications in a mixed Windows/Unix environment. Tools used include Tivoli WebTEC, Netcool/OMNIbus, Maestro, Informatica, and Networker.

Database Build Operator, Amazon.com
Seattle, Washington
April 1999 - June 2002
Aaron Paul, Senior Supervisor - Tech Services, (206)266-1430
Responsible for processing and deploying catalog updates for Amazon.com stores.  Schedule catalog builds and run software tools to create new catalog databases, confirm data integrity, and perform other catalog support related processes.  Responsible for the daily migration of new databases out to production environment, and finally to the online servers.  Compose and maintain technical documentation related to the build and deployment processes.  Escalate and troubleshoot problems appropriately.  Manually manipulate Oracle database tables with SQL, work closely with software developers and QA specialists to compile and maintain data integrity.  Coordinate with project managers and catalog specialists across multiple product stores.  Extremely high level of organization and coordination required; Unix and Perl scripting involved.

Computer Operations Technician, Advanced Technology Laboratories
Bothell, Washington
November 1997 - April 1999
Matt Portillo, Computer Operations Manager
Per ATL policy, contact Human Resources (425)487-7416
Responsible for monitoring multi-computing systems environment, problem identification and notification. Responsible for design and maintenance of departmental intranet site.  Administer production scheduling applications.  Perform and monitor backups and restoration of corporate data.  Accurate record keeping.  Distribute production reporting.   Provide effective and efficient service to our internal customers.  Large production environment included UNIX, Netframe and NT servers, Novell networks.

Customer Service Representative, Sierra Online
Bellevue, Washington
August 1997 - November 1997 (contract position)
Laurie Townsley, Customer Service Manager, (425)746-5771
Responsible for a plethora of customer service related issues, including answering and addressing customer phone calls, letters, and e-mail; data entry of refunds, warranty processing, and exchanges; doing research for aforementioned issues; inventory tracking and order entry; and a variety of other customer and computer related duties, including minor technical support.

Office Manager, Kohary Construction & Development, Inc.
Seattle, Washington
March 1994 - January 1996
Miklos Kohary, President, (206)784-4505
Successfully purchased, installed and maintained company's first computer system and software.  Responsibilities included database construction and maintenance, network setup and maintenance, clerical work, and accounting duties, including the maintenance of financial records and a related computer database.

Computer Operations Technician, TicketMaster Northwest
Seattle, Washington
August 1988 - August 1991
Greg Stripes, Database Manager, (206)292-5400
Regulated data integrity, developed and maintained custom software and provided technical support on a DIGITAL VAX/VMS system.  Further responsibilities included the installation and configuration of mainframe computer peripherals and PC networks.

Education

Shoreline Community College.  Seattle, Washington
Associate of Arts & Science, March 1994

References available upon request.